Privacy Policy

Information We Collect

We may collect the following information when you use the application:

• Your full name.
• Your phone number or email address.
• Login and authentication information.
• Security information such as your PIN, which is stored securely.
• Your profile image if you choose to upload one.
• Information related to your orders and requested services.
• Wallet balances and financial transaction information.
• Payment proof images and payment-related notes.
• Your device notification token for sending notifications.

How We Use Your Information

We use your information to:

• Create and manage your account.
• Verify your identity and authenticate your login.
• Process the orders and services you request.
• Manage wallets, balances, and transactions.
• Process payment requests and payment proof.
• Send account and order-related notifications.
• Provide support and contact you when necessary.
• Protect the application from unauthorized use and fraud.
• Record security and administrative activities, investigate errors, and improve our services.

Sharing of Information

We do not sell your personal information or share it for advertising or marketing purposes.

We may share the minimum information necessary with external service providers when you request a service that depends on a third-party provider, such as phone number services or related services. Some notification data may also be processed through Firebase services to deliver notifications.

Data Security

We use appropriate technical and organizational measures to protect your information, including securely hashing passwords and PINs and restricting access according to user permissions.

Data Retention

We retain your information while your account is active or as necessary to provide services, process orders and transactions, protect the application, and comply with legal requirements.

When you delete your account, account information and associated data are deleted according to the system's procedures. Some security and audit records may be retained as necessary to protect rights and comply with legal requirements.

Account and Data Deletion

You may request deletion of your account and associated data through the application or through the Contact Us page.

After receiving and verifying your request, we will process the deletion of data associated with your account, subject to information that must be retained for legal, financial, or security reasons.

Children's Privacy

The application is classified for all ages. We are committed to handling all users' information responsibly and do not knowingly collect additional personal information from children.

Privacy Policy Updates and Contact

We may update this Privacy Policy from time to time. The latest update date will be displayed inside the application.

For privacy-related questions or requests, you may contact us through the Contact Us page within the application.